47 lines
2.4 KiB
Markdown
47 lines
2.4 KiB
Markdown
---
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title: Support
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weight: 40
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comment:
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A place to collect details on where consortium members can turn to get support.
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---
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The [Q02]({{% ref "/references/resources/projects/q02/" %}}) project is happy to assist with any questions about the consortium's digital infrastructure or related to research data management workflows.
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Please feel free to use the following channels, depending on the problems you are encountering.
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### DataLad resources
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{{% include file="snippets/datalad/datalad-resources.md" %}}
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### Knowledge pool tips and tricks
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To assist with common issues you may encounter while working with the [knowledge pooling tool]({{% ref "/references/services/knowledge-pooling/" %}}), we have compiled some [tips and common errors related to the pool]({{% ref "/support/pool-tips/" %}}).
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### Matrix
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The [TRR379 matrix space]({{% ref "/references/services/matrix/" %}}) is an informal chat platform to connect with other consortium members, ask questions, and exchange information.
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### Office hours
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#### TRR379-specific issues
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There is an open office hour on research data management for TRR379 members to meet synchronously every other Monday at 13:00 CE(S)T.
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To join:
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- Visit the [RDM room](https://matrix.to/#/!NryrtxVkCEcgCoNGUh:matrix.org?via=matrix.org&via=inm7.de) in the [TRR379 matrix space]({{% ref "/references/services/matrix/" %}}) and click continue.
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- The Jitsi meeting link is in the channel description (info icon {{% icon icon="circle-info" %}} in the top-right corner).
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#### DataLad (and beyond)
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{{% include file="snippets/datalad/office-hours.md" %}}
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### Hub issues
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For specific problems and requests, opening a new issue in the appropriate repository on the [TRR379 Hub]({{% ref "/references/services/collaboration-platform/" %}}) is the best way to create a recorded history, particularly when lengthier discussions and/or multiple viewpoints might be necessary.
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In particular, the [`all/status` repository's issue tracker](https://hub.trr379.de/all/status/issues) is a good place to report issues.
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### E-mail
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trr379@lists.fz-juelich.de is the consortium mailing list for any general or specific (e.g., admin-level and account-related) issues.
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It is monitored by a subset of members of the [Q02]({{% ref "/references/resources/projects/q02/" %}}) project team based at Forschungszentrum Jülich, led by [Michael Hanke](https://www.trr379.de/contributors/michael-hanke/).
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